Privacy Policy

This Privacy Policy describes how Tribeca Care ("we", "us", or "our") collects, uses, and protects your information when you use the Tribeca CM mobile application (the "App"). The App is intended for use by care managers, care coordinators, and field staff of Tribeca Care to deliver and manage home health and elder-care services. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following categories of information to operate the App and provide our services:

• Account & profile information — your name, email address, phone number, employee/role details, and profile photo used to authenticate you and identify you within the organization.
• Location data — with your permission, we collect your device's precise (GPS) location, including in the background, to enable live tracking of field staff, verify attendance and visit check-ins, support route and roster management, and respond to emergency (SOS) situations. Location tracking is used only during active duty in connection with your work.
• Attendance & visit data — clock-in/clock-out times, visit check-ins and check-outs, tasks completed, and notes you record for members under care.
• Camera & photos — with your permission, images you capture (e.g., visit documentation, proof of service, or verification photos).
• Device & biometric authentication — if you enable biometric login (fingerprint or face), authentication is handled securely by your device; we do not receive or store your biometric data. We may store device identifiers and secure session tokens to keep you signed in.
• Push notification tokens — a device token to deliver task assignments, alerts, and emergency notifications.
• Usage & diagnostic data — app version, device type, operating system, and error/crash logs used to maintain and improve reliability.

2. How We Use Your Information

• To authenticate you and secure your account.
• To assign, schedule, and track care visits, tasks, and attendance.
• To display real-time staff location to authorized supervisors for operational coordination and safety.
• To enable and respond to SOS / emergency alerts and dispatch assistance.
• To send operational notifications relevant to your work.
• To maintain, troubleshoot, and improve the performance and security of the App.
• To comply with legal, regulatory, and contractual obligations.

3. Location Data (Foreground & Background)

The App may access your location while it is in use and, where enabled, in the background so that attendance, visit verification, live tracking, and emergency response continue to function while you are on duty. You can enable or disable location permissions at any time through your device settings; however, disabling location may limit or prevent core features such as attendance check-in, visit verification, and SOS.

4. How We Share Your Information

We do not sell your personal information. We share information only as needed to operate the service:

• Within your organization — with authorized administrators, supervisors, and coordinators of Tribeca Care for operational and safety purposes.
• Service providers — with trusted third parties who process data on our behalf (e.g., cloud hosting, push-notification, and mapping providers) under confidentiality obligations.
• Legal & safety — when required by law, regulation, legal process, or to protect the rights, safety, and property of members, staff, or the public.

5. Data Retention

We retain your information for as long as your account is active and as needed to provide the service, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymize it.

6. Data Security

We use industry-standard technical and organizational measures — including encryption in transit, access controls, and secure authentication tokens — to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

• Manage app permissions (location, camera, notifications) through your device settings.
• Request access to, correction of, or deletion of your personal information, subject to applicable law and your employment/contractual relationship with Tribeca Care.
• Request an account deletion by contacting us at the email below. Some data may be retained where required for legal or record-keeping purposes.

8. Children's Privacy

The App is intended for use by adult professional staff and is not directed to children under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of the App after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy or your data, please contact us at:

Tribeca Care
Email: support@tribecacare.com